Faq's

Faq's

Questions?

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faqs

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  How it works

How do I start working with a VA?

It’s a pretty straightforward process. We suggest you start with booking a consultation. You’ll receive a call from a member of our team to discuss the kind of support you’re looking for. We’ll then send you our recommendations and suggest the VA we feel is appropriate for your needs. Then if you’re happy to go forward, we’ll tell you how to set up an account online and you can then start working with your VA soon afterwards.

How do I know that my VA is up to the task?

Our VA’s go through an assessment process to ensure they are qualified and experienced. Our Virtual Assistants are selected for their communication skills, are highly trained in administrative tasks and are professionally managed and supported.

Can I work with more than one VA?

We usually find that our clients tend to stay with one Virtual Assistant at a time. However you can have any number of Virtual Assistants assigned to you. It really depends on your requirement and the particular skills of the VA.

  Pricing

How do I pay?

All of your payments - usually Direct Debit, are processed through our third party provider GoCardless. Your payment is taken on the same date each month. We also take one-off payments for an existing customer.

Are there any additional or setup fees?

No. Your monthly fee is the only charge. There are no additional hidden fees or setup fees to pay.

What if I want to upgrade my plan or need more hours?

If you go over your limit you can purchase additional hours or upgrade your plan at anytime. Just ask your Virtual Assistant for assistance.

Can I cancel at anytime?

Yes of course. Simply contact our Client Support team prior to your next billing cycle and we'll take care of your request. If you have already been billed, your cancellation request will not take effect until the following month. We do not offer prorated refunds or cancellations for unused time.

What if I want to pay by credit card instead of Direct Debit?

Please get in touch with us if you are unable to pay by Direct Debit. Depending on your geographic location, we may be able to accept payment by bank transfer or international wire transfer and on occasions debit/credit card (Note: cards will attract a 3% surcharge).

I'm outside of the UK. Do I have to pay VAT?

THE FOLLOWING IS SUBJECT TO BREXIT CHANGES. Please provide us with your EU VAT number. We will verify this via the VIES VAT number validation system (European Commission). We can then use the reverse charge scheme to remove the VAT from your invoices. We suggest that you let us know if you have an EU VAT number before you create an account.

  What does a VA do?

What hours does my VA work?

VA-UK and our Virtual Assistants are UK-based. We observe all bank holidays in England and Wales. Our VA’s usually work during standard UK business hours, (9am-5pm). If you are in need of a VA outside of these hours please let us know.

Where is my VA based? Do they speak fluent English?

All of our Virtual Assistants are based in the UK. They are native English speakers (speak English fluently) so there are no language issues and no time zone problems.

Who will be my Virtual Assistant?

You will have a qualified, UK based assistant that is available to you Monday through Friday, 9am to 5pm.

What can a VA do for my business?

A Virtual Assistant can do a lot. They can relieve huge workloads of monotonous tasks like social media, email marketing, answering phone calls and more. This doesn’t mean that you suddenly have less work to do, it just means you can spend more time on focusing on things like innovative strategies and pushing the business forward and let them handle the day-to-day tasks.

When is the best time to contact my VA?

Your VA is available 9am-5pm on weekdays. However, it's always better to schedule a time to call your VA. They will be more than happy to talk with you.

How do I reach my VA?

You can contact your Virtual Assistant through the VA-UK email address that we provide, by phone, by text, Skype or through our secure management portal.

Can my VA act as a consultant or help with accounting?

Your VA can maintain budgets, keep track of expenses and keep information stored and organised. Unfortunately due to the legalities associated with bookkeeping and accounting, your VA can’t act as a consultant to advise on critical company decisions, so they are unable to provide a full accountancy service. They are however happy to research bookkeepers or accountants on your behalf

What happens once I’m ready to sign up?

We’ll get in touch and provide you with our Service Agreement and online Payment Mandate. As soon as you’ve completed these, one of our team will assign a Virtual Assistant we feel is right for your needs. We’ll then create your account in our secure management portal where you’ll be able to log in. Your VA will then contact you to begin working. We’ll be on hand at all times should you need help or to answer any questions you may have.

 

Can't find what you're looking for?

Visit our Blog to find out more about how things work and the services we can offer. If you're still stuck, please contact us.

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Opening Hours

Our team is available during normal office hours, although in many cases our Virtual Assistants may be contacted outside of these hours.

Monday - Friday 9:00AM - 5:30PM

Saturday - Sunday Closed

Want to join our team?

Looking for UK Virtual Assistant jobs? Become a Virtual Assistant with VA-UK.

If you are interested in joining our Virtual Team, please use our Application Form to register with us. For all other job related enquiries please contact us

About VA-UK

VA-UK was founded in London and created with small businesses and entrepreneurs in mind. Here you can trust our friendly and reliable team who can pick up just about anything you need support with, to enable you to focus on what’s important.

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sva logo clrCOMPLETE PEACE OF MIND

VA-UK is an approved member of the Society of Virtual Assistants and is registered with the ICO (Information Commissioner’s Office). All tasks are insured with Hiscox.

 

 

 

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